They’re also less likely to pick up unwanted background sounds. On the other hand, low-sensitivity mics are best for picking up loud, isolated sounds. This means even keyboard clicks or breathing can sound quite loud to the person on the other end of the line.
However, they also amplify a lot of ambient noise and softer sounds in the process. High sensitivity mics convert sound input into loud audio signals. Sensitivity deals with how a mic amplifies sound input. This makes them ideal for call centers because they reduce any ambient noise coming from your keyboard or desk area and other agents. They’re also less sensitive to sounds coming from the sides and behind the mic. All three feature highly sensitive pick-up patterns in front of the mic, making them ideal for vocals. Unidirectional mics consist of cardioid, supercardioid, and hypercardioid patterns. Unidirectional: High sensitivity to sounds in front of the mic.Bi-directional: High sensitivity to sounds behind and in front of the mic.Omnidirectional: High sensitivity to sounds coming from all angles.Microphones have five basic pick-up patterns categorized under three directionality types. Directionality The five basic mic polar patterns When compared, DSP outperforms cVc because it can handle more types of high and low-frequency sounds, whereas cVc is geared more towards echo cancellation. The other type is cVc (clear voice capture) noise suppression technology, which is a suite of software algorithms that reduces noise, cancels out echoes, and improves voice clarity. This is also helped by digital signal processing (DSP), which refines audio signals so that you sound clearer. The first is through advanced active noise cancellation (ANC), which makes use of two mics – one to pick up your voice, and another to detect and block ambient noise. There are two types of noise reduction technologies that help do this. Noise-reducing headset mics ensure that you can be heard clearly without too much effort on your part. This means they can pick up more audio data to deliver clearer and more accurate sound quality. Boom mics are perfectly positioned in front of the mouth, ensuring clear voice pick-up no matter how much you move. As such, the volume of your voice can decrease whenever you move or turn your head away from the mic.įor this reason, headsets with boom mics are more recommended. These types don’t offer consistently clear voice pick-up either, since they aren’t always positioned near the mouth. They can also pick up unwanted sounds when the mic rubs against your hair or clothes. The problem with these types is that they aren’t designed to distinguish between your voice from other background noises. Others use headphones with mics built into the ear cup. Some call center agents use earphones with an inline mic built into the cable. Here are some mic specs to consider: Mic type
But to get a good grasp of what a mic really sounds like, it’s always best to try them out in stores or consult video or audio reviews. There are certain specs you can check when choosing a headset with a good mic. Without it, you won’t be able to communicate properly and risk earning the ire of clients. And whether you’re an agent or managing a call center business, staying on top of your game is crucial, especially since one call can spell the difference between gaining a loyal customer and losing one.Ī high-quality microphone is crucial for any call center agent. And by 2027, it’s expected to have reached an estimated value of 496 billion USD.Įxponential growth also means increased competition within the industry. In 2020, the industry was worth 339.4 billion USD. How to Choose the Best Call Center HeadsetĬall center businesses are undoubtedly thriving. Poly Voyager Focus 2 Best for Noisy EnvironmentsĪGPtEK Corded Telephone Headset Best for Home Office
Jabra Evolve 75 UC Best for Concentration We discuss the specs to look for in choosing the best call center headsets, plus our top 8 recommendations.
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